SUPPORT & FAQ
A little guidance.
Your game account
How do I bring my collection to a new device?
Sign in to the same LexiSphere account in the game. Open your account controls and restore your cloud collection. Save your collection before removing the game from your old device.
Why does account creation say my email already exists?
Choose Sign In. If you cannot remember your password, use Forgot Password to receive a recovery code.
Why is my public archive empty?
Save your collection in the game, then choose Publish Archive. Your private cloud save is not automatically made public. You can make the archive private again from your account page.
Playing & competing
What changes in the Daily challenge?
The challenge changes each day. Word positions change between attempts, and Friday through Sunday feature expert challenges. Rankings compare each player’s best eligible run.
Why does a realm leaderboard have no results?
Only eligible server-recorded results appear. A new or unsupported level may have no verified results yet. The website never creates scores from a player’s reported time.
How do companions help?
Equipped pets interact with realm hazards. An opposing element can counter a hazard; a matching element can intensify it. Astral companions can counter hazards across realms.
Safety & contact
Report inappropriate chat messages through the game’s Community screen. Moderators review reports and can remove messages or restrict community access.
For account, privacy, or accessibility help, contact support@lexisphere.app. Include your player name and a description of the issue. Never send your password or recovery code.
For press and partnership inquiries: hello@lexisphere.app.